Privacy and Data Protection
Invocas Group plc is committed to protecting your privacy on-line and ensuring that all personal data is collected and stored in accordance with the Data Protection Act 1998.
We automatically log each visitor's domain and IP address to help better understand site usage, so that we may improve our service to you. We do not identify the user but only the computer that is being used to view the site. We use cookies to temporarily store information. Cookies are specific to the server that created them and cannot legally be accessed by other servers, which means they cannot be used to track your movements around the web.
We have taken relevant security measures to protect any personal data received from loss, misuse and alterations of customer data under our control. While we cannot guarantee that loss, misuse or alterations of data will not occur, we use our best efforts to prevent this.
When requesting information, you may be asked for your e-mail address, and/or your name and postal address in order to send this information to you. We will not pass your details to any third parties unless it is in relation to the services you have requested we carry out on your behalf.
Should you wish to discuss our privacy and data protection policy or to unsubscribe please e-mail slightly@invocas.com.
Complaints Procedure
If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, we hope that you will bring your concern to our attention.
In the event of any complaint being received, you will be provided with details of our complaints handling procedure. We undertake to investigate any complaint carefully and promptly, and to take the appropriate action to resolve the matter and fully discuss the position with you.
In the first instance, we recommend that you discuss any problems with the person responsible for handling your affairs. If you prefer, please contact the Managing Director, Mr Ian Wright, or, if he is acting for you, another Director of the Company who will review matters and report back to you.
If, in exceptional circumstances, we do not answer your complaint to your satisfaction, you have the right to take the matter up with the governing bodies that regulate the conduct of our insolvency practitioners, either the Institute of Chartered Accountants of Scotland The Insolvency Practitioners’ Association or the Institute of Chartered Accountants in England & Wales, as appropriate.
Should you be dissatisfied with the outcome of any complaint made by you, then you may also refer the complaint to the Financial Ombudsman Service.